Open Service Networking
You see what we see
Want to know exactly what’s going on with our network? Then talk to us. We provide many of our clients with a portal into our network management system so they can get a real-time view of the health of our network and our services.
It’s an approach to customer service we call Open Service Networking.
We want you to see how our network service performs. You’ll have access to information on traffic utilisation, service availability and much more. In addition, we’ll provide you with a fully fledged issues management system. Its about making sure things happen the way you expect, and the way we said they would.
The 3 main components of Open Service Networking are:
- Network health and performance monitoring
- Graphical trending analysis
- Issues management system
Network health and performance monitoring
Network health and performance monitoring is enabled primarily through an enhanced web-based NMS. Its a highly extensible and flexible monitoring framework that automatically notifies nominated parties whenever service levels exceed (or fall below) critical level or warning level thresholds. These notifications can be sent via any combination of email, SMS, instant messaging etc. The make up of the notified parties is completely flexible.
Service and host checks are extremely flexible and able to assess the health of such things as:
- Packet loss / round trip latency / jitter
- Interface state
- www / mail status
- SNMP values as required
Availability reporting of all services (and hosts) can be performed at any time of the day, with standard and custom reporting periods available.
Graphical trending analysis
Integrated into the system is an extremely flexible high performance system for monitoring trends in time-series data. The range of service metrics includes such things as:
• Jitter
• Delay
• Packet loss
• Spam levels
• HTTP response
• DNS response
Issues management system
Our issues management system is another easy to access web-based solution. Use it to lodge any issue you see with operational service. The system will update you on progress as our staff attend to the issue.
